Decision details

Helen Henderson, Chief Executive of Healthwatch Derbyshire provided highlights of reviews undertaken of some NHS services in Derbyshire and referred to the bulletin which had been circulated in advance of the meeting.

The reviews had highlighted five common themes people had concerns about - access to services, communication, care and kindness, reasonable adjustments and quality of provision.  General practice was also identified as a concern, particularly experience around communications, appointments, safety of documentation and empathy of receptionists.

Committee members were given the opportunity to ask questions.  Conversations were continuing nationally and locally around dentistry services.  Concerns around the diagnosis of autism and related conditions had been recognised with Healthwatch undertaking work in this area sometime in the near future.  Members had been enthused by work done by local MPs around autism and ADHD and encouraged Healthwatch to be involved in this work.

The Chairman thanked Ms Henderson for another comprehensive presentation.